These slides can be used to demonstrate how your company puts in the extra effort to exceed expectations in a contractual agreement.
In any contractual relationship there are often service level agreements and key performance indicators that essentially set the level of effort expected.
At the start of a contract, the effort that your prospect requires its supplier to put in will meet that expectation. However, over time, clients may need their suppliers to increase the effort that they put into the relationship, but due to the contractual limits they may not be willing to do this. This can cause problems for the client organisation.
However, as a supplier, you work to get the job done, rather than working to the contract and so not delivering. As a result, your company works closely with its clients to ensure that they are satisfied and that you deliver to meet their needs, ultimately driving greater levels of success for both partners.
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6 Comments to Exceeding Expectations
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Gary Boyes, Sales Director, NorthgateArinso
m62 has been able to quickly interpret our proposition, understand, and articulate our values in a way we had not considered previously. The end result is not just a presentation: it’s a new approach, a new methodology and a new belief. We can now truly demonstrate the benefits of our service and our key differentiators.