These slides can be used to demonstrate how your company puts in the extra effort to exceed expectations in a contractual agreement.
In any contractual relationship there are often service level agreements and key performance indicators that essentially set the level of effort expected.
At the start of a contract, the effort that your prospect requires its supplier to put in will meet that expectation. However, over time, clients may need their suppliers to increase the effort that they put into the relationship, but due to the contractual limits they may not be willing to do this. This can cause problems for the client organisation.
However, as a supplier, you work to get the job done, rather than working to the contract and so not delivering. As a result, your company works closely with its clients to ensure that they are satisfied and that you deliver to meet their needs, ultimately driving greater levels of success for both partners.
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6 Comments to Exceeding Expectations
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Stuart Miller, Head of Managed Print Services, Concept Group
Given that all of our competitors were existing providers for the company whose business we were bidding for, it’s pretty powerful that we then went on to win the bid. m62′s contribution was hugely significant to our win. Our message came across much, much clearer than it did for the other companies. Six months later, audience members can still recall elements of that presentation specifically!