These slides can be used to demonstrate how your company puts in the extra effort to exceed expectations in a contractual agreement.
In any contractual relationship there are often service level agreements and key performance indicators that essentially set the level of effort expected.
At the start of a contract, the effort that your prospect requires its supplier to put in will meet that expectation. However, over time, clients may need their suppliers to increase the effort that they put into the relationship, but due to the contractual limits they may not be willing to do this. This can cause problems for the client organisation.
However, as a supplier, you work to get the job done, rather than working to the contract and so not delivering. As a result, your company works closely with its clients to ensure that they are satisfied and that you deliver to meet their needs, ultimately driving greater levels of success for both partners.
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6 Comments to Exceeding Expectations
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Angela Norton, Project Manager, Idis
What we liked was the m62 approach in terms of working with its clients to develop key messages and then progressing to the storyboard and design stages. It was clear that message was the most important element in the presentation, and the design element was created to support this.